Conversations
Overview of Conversation Filters
In this article, you’ll learn how to enable filters, manage multiple conversations effectively, and use additional tools to streamline communication. TABLE OF CONTENTS What are Conversation Filters? K...
Updated 8/13/2026
View & Edit AI Response Info in Conversations
This article provides a comprehensive guide about how to view the components of AI-generated responses and edit knowledge base entries directly from the conversation view. This functionality increases...
Updated 8/13/2026
Unread VS Read - Must Manually Mark as Read
How to mark the Conversation as read: 1. Click Mark as Read 2. Reply to the conversation manually 3. Use workflow action to edit conversation 4. Toggle on Auto Mark as Read in the workflow settings do...
Updated 8/13/2026