Knowledge Base
Bulk Actions For Contacts & SmartLists
The Bulk Actions page now uses RYB Platform’s unified UX for faster filtering, clearer status tracking, and one-click access to job metrics and error logs—so you can audit, troubleshoot, and, when app...
Updated 8/13/2026
New Drip Mode Architecture for Bulk Actions
Easily pace your high-volume outreach with RYB Platform’s improved Drip Mode for Bulk Actions. The new architecture delivers rock-solid reliability, supports schedules longer than 30 days, and works c...
Updated 8/13/2026
How to Customize the Contact Detail Page
Contact Detail Page customization in RYB Platform lets admins tailor contact records to match each workflow. This article explains how to create views, organize panels and modules, manage visibility, ...
Updated 8/13/2026
AND/OR Filters
More Tutorials From the Community https://www.youtube.com/watch?v=kuOt3UZtTLk https://www.youtube.com/watch?v=91ofxLNhEbQ https://www.youtube.com/watch?v=NIPIWcKI_JY There are 3 types of configuration...
Updated 8/13/2026
Advanced Filters in Smart Lists
Use Advanced Filters in Smart Lists to segment contacts with more precision in RYB Platform. This article explains what Advanced Filters are, how they are used, and how the different filter options wo...
Updated 8/13/2026
LC Email / Mailgun replies not working when using WIX as the domain provider
Where did you get the domain for WIX? You will need to follow this article in order to set up your nameservers so they are not managed by WIX. https://support.wix.com/en/article/dns-records-needed-to-...
Updated 8/13/2026
When email replies are not showing up in Conversation
This guide troubleshoots issues with email replies not appearing in conversations. This could be due to several factors like incorrect Mailgun setup, faulty MX records, or issues with domain providers...
Updated 8/13/2026
Using Zoho as your SMTP Provider
Configuring Zoho as Your SMTP Provider in RYB Platform This article provides a step-by-step guide for integrating Zoho Mail as your SMTP provider within RYB Platform. SMTP (Simple Mail Transfer Protoc...
Updated 8/13/2026
Using SendGrid As The SMTP Provider
This help article provides a guide for integrating SendGrid as your SMTP provider within the RYB Platform platform. It details the necessary configurations and settings to enable seamless email delive...
Updated 8/13/2026
Mailgun Setup - Namecheap Domain Setup
Step-by-step Mailgun Setup - Namecheap Domain Setup To add the 1st TXT record To add the 2nd TXT record To add the 1st MX records To add the 2nd MX records To add the CNAME record A video to recap: St...
Updated 8/13/2026
MailGun Setup - HostGator Domain Setup
TABLE OF CONTENTS Step-by-step Mailgun Setup - HostGator Domain Setup To add the 1st TXT record To add the 2nd TXT record To add the 1st MX records To add the 2nd MX records To add the CNAME record St...
Updated 8/13/2026
Managing Default Unsubscribe Links in LC Email
This article will show you how to manage the default unsubscribe links in LC Email to stay compliant with email regulations and ensure a better experience for your contacts. You'll learn how to use RY...
Updated 8/13/2026
How to Migrate My Agency Over to LC - Email
If you are an existing client with Mailgun or SMTP integrated High Level, please follow the guide below. If you are a ' New Agency' and have not integrated any SMTP/Mailgun provider you are already on...
Updated 8/13/2026
Guest Tutorial: Deliverability Masterclass for RYB Platform by Seven Figure Agency
This help doc is a guest tutorial from the Seven Figure Agency Download the guide for this masterclass by clicking here . document.querySelectorAll('.portal-attachment-thumbnail-img').forEach(function...
Updated 8/13/2026
What is Email Deliverability? - A Guest-Tutorial From Krystin Ruschman of Email-2-Inbox
What is Email Deliverability? A Guest-Tutorial From Krystin Ruschman of Email-2-Inbox “I think my deliverability is ok…” What does that mean? Where do we see Deliverability? First, let’s make sure we’...
Updated 8/13/2026
Introducing Enhanced Sub-Account Filtering: Manage Email Providers with Ease!
We're excited to announce an enhanced feature that enables agency users to filter sub-accounts based on their email provider. Currently supported providers include LeadConnector, Mailgun, and others (...
Updated 8/13/2026
How to Filter Contacts by Email Statistics
Quickly segment contacts by real engagement signals inside RYB Platform. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more, then drill down to the exact contacts. This a...
Updated 8/13/2026
Overview of Phone Number Configuration Options
This article walks you through how to configure a specific phone number inside your RYB Platform sub-account , including settings like call forwarding, timeout behavior, whisper messages, call recordi...
Updated 8/13/2026
Buying a Twilio Number in Your Own Twilio Account Connected to RYB Platform
If you’re using your own Twilio account connected to RYB Platform, any numbers you purchase directly in your Twilio console can automatically reflect in your RYB Platform location. This guide walks yo...
Updated 8/13/2026
How to get your phone number A2P approved in 2026
A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify who is sending SMS (text messages) and what is being sent to their customers. This help...
Updated 8/13/2026