General
Introducing Enhanced Sub-Account Filtering: Manage Email Providers with Ease!
We're excited to announce an enhanced feature that enables agency users to filter sub-accounts based on their email provider. Currently supported providers include LeadConnector, Mailgun, and others (...
Updated 8/13/2026
How to Filter Contacts by Email Statistics
Quickly segment contacts by real engagement signals inside RYB Platform. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more, then drill down to the exact contacts. This a...
Updated 8/13/2026
Understanding Default Phone Preferences for New Sub-Accounts
When creating new sub-accounts, certain settings are pre-applied to streamline the setup process. These settings ensure that sub-accounts are configured optimally from the start, reducing manual adjus...
Updated 8/13/2026
Call Forwarding to Your RYB Platform Phone Number
This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your RYB Platform phone number. This allows you to use RYB Platform's Voice AI witho...
Updated 8/13/2026
List of all outgoing system generated emails
List of all outgoing system emails Sub-Account/ Location Level New Appointment Request How to disable "New Appointment Requests" for assigned users within Group Calendars How to disable "New Appointme...
Updated 8/13/2026
Email Services Configuration - Reply & Forward Settings
TABLE OF CONTENTS What are Reply & Forwarding Addresses? Where to Find Reply & Forward Settings Forwarding Address Reply Address BCC Emails Forward to Assigned User Enable Reply Tracking - Other SMTP ...
Updated 8/13/2026
Sending Priority - From Name & Address
Note: Now that Workflows are live in all accounts, you can do everything that Triggers and Campaigns do (and more!), all in one builder! Click to learn more about Workflows . Covered in this article: ...
Updated 8/13/2026
Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)
TABLE OF CONTENTS Step 1: Login to your Twilio account and click on the URL to view phone numbers: Step 2: Click on a phone number to edit the configuration Step 3: Set the Routing region to ‘US1’ if ...
Updated 8/13/2026
How to use Custom CSS to hide the Twilio error banner
If you see the banner like this one shown in the screenshot below, there is a way to hide it. Follow these steps to get rid of the Twillio Error banner : First click the sub-account switcher tab locat...
Updated 8/13/2026
Number Intelligence - Spam Detection, Caller ID & SMS Validation
Number Intelligence is a bundle of best-practice phone number checks. It ensures that using the phone for calls and texts works as expected, keeps costs under control, and protects reputation. TABLE O...
Updated 8/13/2026