General Support Info
How to Submit Feedback or Report a Bug in RYB Platform
When submitting feedback or reporting a technical issue in RYB Platform, clicking “Click to upload” now automatically captures a high-resolution snapshot of your entire screen . This provides precise ...
Updated 8/13/2026
Accessibility Enhancements - Topbar & Help Drawer
This article outlines the new Accessibility Enhancements for the RYB Platform Topbar and Help & Support Side Drawer. Discover how these improvements elevate VoiceOver compatibility, keyboard navigatio...
Updated 8/13/2026
Troubleshooting Zoom Issues in RYB Platform Support Calls
This article will help you resolve common problems when using Zoom to connect with our support team. TABLE OF CONTENTS Troubleshooting Zoom Audio/Video Issues Troubleshooting Screen Sharing Issues Tro...
Updated 8/13/2026
24/7 Customer Support Options
TABLE OF CONTENTS How to Access 24/7 Support Who Can Access RYB Platform Support? Customer Support Options Zoom Support Calls Live Chat Support Support Ticketing via Email Phone Support Troubleshootin...
Updated 8/13/2026