Messaging
Conversations Glitching? Here's What’s Going On?
Are your calls and messages acting weird in RYB Platform? Maybe you're seeing different people showing up under the same number—or replies scattered across separate conversations? Don’t worry—you’re n...
Updated 8/13/2026
Troubleshooting: Inbound SMS Showing as Calls or Not Appearing at all.
If you're not seeing incoming SMS messages in RYB Platform—or they’re showing up as calls instead—this guide walks you through how to troubleshoot and resolve the issue based on whether you're using T...
Updated 8/13/2026
Error: Not a Valid SMS-Capable “From” Number
Seeing ‘The From phone number is not a valid SMS-capable phone number’ ? This guide explains why it happens and how to fix it, capabilities, ownership, A2P (US), and formatting. TABLE OF CONTENTS What...
Updated 8/13/2026
Incoming SMS shows up in Conversations but isn’t forwarded to the forwarding number.
Overview RYB Platform’s mobile and web apps are built to receive inbound SMS messages directly within the Conversations tab. However, by configuring a workflow with custom triggers and notifications, ...
Updated 8/13/2026
Troubleshooting SMS Delivery
It’s frustrating when a text never arrives—whether it’s an appointment reminder, a promotion, or a two-way chat. This guide walks you through each step of our delivery pipeline, shows you where things...
Updated 8/13/2026