Troubleshooting Email
When email replies are not showing up in Conversation
This guide troubleshoots issues with email replies not appearing in conversations. This could be due to several factors like incorrect Mailgun setup, faulty MX records, or issues with domain providers...
Updated 8/13/2026
How to fix links in the email that do not open?
When we open the links sent from RYB Platform, it's going to email.mg.yourdomain.com, which is the Mailgun subdomain you set up for the location here . It is because we need to change the links in the...
Updated 8/13/2026
How to check logs for a specific email in Mailgun
TABLE OF CONTENTS Mailgun Sending Logs Analyzing the results Common errors Not Delivering to Previously Bounced Address If the recipient unsubscribes accidentally Unauthenticated email from xxxxxxxxxx...
Updated 8/13/2026