Knowledge Base
Getting Started with A2P 10DLC
If you send business text messages from a US 10-digit local phone number, you will need to complete the A2P 10DLC registration to keep messaging active and deliverable. Use the links throughout this a...
Updated 8/13/2026
Conversations Glitching? Here's What’s Going On?
Are your calls and messages acting weird in RYB Platform? Maybe you're seeing different people showing up under the same number—or replies scattered across separate conversations? Don’t worry—you’re n...
Updated 8/13/2026
Troubleshooting: Inbound SMS Showing as Calls or Not Appearing at all.
If you're not seeing incoming SMS messages in RYB Platform—or they’re showing up as calls instead—this guide walks you through how to troubleshoot and resolve the issue based on whether you're using T...
Updated 8/13/2026
LC Phone Pricing & Billing Guide
This guide outlines the full pricing structure for the LC Phone system within RYB Platform. It covers everything from phone number costs, SMS/MMS messaging, voice calling rates, and carrier passthroug...
Updated 8/13/2026
What is LC (Lead Connector) Phone System?
This article explains how the LC-Phone System gives agencies a native, hassle-free way to send SMS and make calls directly inside the CRM, no Twilio setup needed! TABLE OF CONTENTS What is the LC-Phon...
Updated 8/13/2026
How to check logs for a specific Call in Twilio
Twilio offers several tools for investigating the interaction between Twilio and your application. If a Call fails to go through, is delayed, or otherwise behaves unexpectedly, these tools should be y...
Updated 8/13/2026
Using Call Connect to Ensure Accurate Call Status Tracking
This article explains how the Call Connect feature ensures your call outcomes—like voicemail, pickup, or missed call—are accurately tracked. This gives you clear visibility into which calls were truly...
Updated 8/13/2026
Understanding Default Phone Preferences for New Sub-Accounts
When creating new sub-accounts, certain settings are pre-applied to streamline the setup process. These settings ensure that sub-accounts are configured optimally from the start, reducing manual adjus...
Updated 8/13/2026
Call Forwarding to Your RYB Platform Phone Number
This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your RYB Platform phone number. This allows you to use RYB Platform's Voice AI witho...
Updated 8/13/2026
Using Stripe Checkout Pages For SaaS Mode Plans
This is an alternative to using a two-step order form to sell your SaaS plans as is outlined in the SaaS Mode - Full Setup Guide + FAQ Step 1: Setting up your Custom SaaS plans If you haven’t gone thr...
Updated 8/13/2026
SaaS User Level Permissions Vs Sub-Account Level Permissions
Sub-accounts generated through SaaS Mode (meaning the account was created by someone signing up to a Stripe Subscription that was created by the SaaS Configurator in your Agency Account) are governed ...
Updated 8/13/2026
Knowledge Base Overview
The Knowledge Base UI has been refreshed to improve clarity, navigation, and consistency across RYB Platform. This update introduces a Summary view , tabbed data sources , and a centralized federated ...
Updated 8/13/2026
Knowledge Base - Document & Rich-Text Support
Quickly transform existing Word docs, PDFs, and rich‑text notes into AI‑ready knowledge for your RYB Platform agents. Upload documents or write directly in a rich‑text editor to centralize information...
Updated 8/13/2026
Agent Studio - Router Tool (AI & Conditional Router)
Agent Studio Router helps you control how conversations move between nodes in Agent Studio. As the name implies, a router directs the workflow from one node to the next based on specific logic or cond...
Updated 8/13/2026
Agent Studio Overview
Agent Studio is RYB Platform’s visual environment for building intelligent AI agents. It allows you to design how an agent is triggered, how it processes information, how it makes decisions, and what ...
Updated 8/13/2026
Conversational Editing of Content with Ask AI
Welcome to "Edit with Ask AI", a new way to transform your content using natural language instructions. Now you can quickly rewrite, simplify, polish, or expand AI-generated content while preserving y...
Updated 8/13/2026
How to Generate and Edit Images Using Ask AI
This article shows you how to generate and edit images directly in RYB Platform using Ask AI. Whether you’re creating social posts, crafting email designs, or working on a website, you can now easily ...
Updated 8/13/2026
How to Find Past Records of Content Generated by Content AI
Content AI provides users to check the generated content along with variations. We understand each penny matters. Thus we have provided a log of the generated content. Users can check the previous log...
Updated 8/13/2026
Working hours for AI Employee
This article will guide you through setting and managing your working hours for Voice AI. By defining your preferred working hours, you can ensure that your voice AI tool is available to assist during...
Updated 8/13/2026
Inbound Call Flow for Voice AI calls
When setting up Voice AI, you'll need to understand how the inbound call flow works so you can maximize the AI's efficiency. There are a few different scenarios where your Voice AI Agent will be invol...
Updated 8/13/2026