Knowledge Base
Troubleshooting Zoom Issues in RYB Platform Support Calls
This article will help you resolve common problems when using Zoom to connect with our support team. TABLE OF CONTENTS Troubleshooting Zoom Audio/Video Issues Troubleshooting Screen Sharing Issues Tro...
Updated 8/13/2026
24/7 Customer Support Options
TABLE OF CONTENTS How to Access 24/7 Support Who Can Access RYB Platform Support? Customer Support Options Zoom Support Calls Live Chat Support Support Ticketing via Email Phone Support Troubleshootin...
Updated 8/13/2026
Getting Started - Connect Stripe
Ready to simplify your transactions? Stripe integration makes accepting credit card payments, subscriptions, and more straightforward and secure. Let's walk through setting it up together! Connect Str...
Updated 8/13/2026
Getting Started - Launch a Course
Setting up and launching your online course might seem daunting at first, but trust me—it's simpler than you think! With just a few clicks, you'll be on your way to sharing your expertise, building yo...
Updated 8/13/2026
Getting Started - Create & Sell Products
Ready to see those sales roll in? Your online store is all set up to handle whatever you're selling - physical products, digital downloads, subscriptions - you name it! Let's dive into how you can eas...
Updated 8/13/2026
Getting Started - Launch a Website from Blank
Launching your own website from scratch can feel overwhelming, but don't let the blank page stop you. With these instructions you can go from idea to published in record time. TABLE OF CONTENTS Prepar...
Updated 8/13/2026
Getting Started - Launch a Website From Template
Launching your own website can feel daunting, but don't worry! Think of it as your digital home—your spot on the internet where customers, friends, or fans can easily find you. With our simple tools a...
Updated 8/13/2026
Getting Started - Setup Facebook and Instagram Messenger
Ever feel overwhelmed jumping between different platforms to answer messages from your customers? Let's simplify things! By connecting Facebook and Instagram Messenger directly to your CRM, you'll hav...
Updated 8/13/2026
Getting Started - Setup Live Chat Widget
Thinking about making your website more engaging and user-friendly? A live chat widget is exactly what you need. Imagine visitors getting instant answers to their questions, boosting their satisfactio...
Updated 8/13/2026
Getting Started - Connect Personal Inbox
Keeping track of client conversations can be tricky when you're juggling multiple inboxes. But don't worry, we've made it super easy to sync your Gmail or Outlook inbox right into RYB Platform. This m...
Updated 8/13/2026
Getting Started - Launch an SMS Campaign
Design and launch an SMS campaign to instantly reach your audience. Engage customers directly with personalized messages. TABLE OF CONTENTS Launch Bulk SMS Campaign Create SMS Template View or Edit SM...
Updated 8/13/2026
Getting Started - Setup Facebook and Instagram Lead Ads
Connect your Facebook and Instagram channels to manage lead generation ads. Capture high-quality leads directly from social media. Setup Facebook/Instagram Lead Ads Navigate to Marketing > Ad Manager ...
Updated 8/13/2026
Getting Started - Setup Social Planner
Ready to simplify your social media management? Great! With the Social Planner, you'll easily schedule and manage your posts, ensuring your brand maintains a consistent presence across popular platfor...
Updated 8/13/2026
How to add descriptions to your templates?
N ow, you can add short descriptions and types to your templates, injecting a burst of clarity and customisation into your project . Who can do it? The rights are currently available to only Agency Ad...
Updated 4/9/2026
Schedule Posts using RSS URL
Automatically publish new items from any valid RSS/Atom feed to your connected social channels using Social Planner → RSS Post . This is perfect for sharing your latest blog posts, podcast episodes, v...
Updated 4/9/2026
Social Planner - How to Add Multiple Watermarks
Keep every post on-brand by assigning a unique watermark to each connected social account in Social Planner. This guide explains how to upload watermarks, and assign them per social. TABLE OF CONTENTS...
Updated 4/9/2026
Contact Engagement score
The Contact Engagement Score is a metric that helps businesses track, prioritize, and engage with leads based on their level of interaction. By assigning scores to actions like email opens, form submi...
Updated 4/9/2026
How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
Our email composer is equipped with the functionality of CC and BCC capabilities, providing a robust emailing experience. This feature allows users to effectively manage their communication by engagin...
Updated 4/9/2026
Workflow - Adding and Removing Followers for Contacts
Utilize the workflow actions "Add Contact Followers" and "Remove Contact Followers" to update followers for a contact automatically. This action can be added to your existing workflows enhancing the e...
Updated 4/9/2026
Internal Tasks for your Team
More Tutorials from the Community https://youtu.be/QjncCeaa1y8 https://youtu.be/h3SGywAkIyY https://www.youtube.com/watch?v=QVUKrpakcDA https://youtu.be/5mYt9yQssJU Create and Manage internal tasks fo...
Updated 4/9/2026