Knowledge Base
Getting Started - Migrate a Wordpress Site
Migrating your WordPress site doesn't have to be intimidating. Think of it like moving to a new house—your valuable content and functionality will all come along smoothly. Let's walk through it togeth...
Updated 8/13/2026
Setting Up SMTP Providers
We have direct integrations with both Google and Outlook, if you're sending through these providers please use those integrations not SMTP. Gmail Sync Article -- https://help.RuleYourBusiness.com/supp...
Updated 8/13/2026
Mailgun Setup - GoDaddy Domain Setup
Step-by-step Mailgun Setup - GoDaddy Domain Setup To add the 1st TXT record To add the 2nd TXT record To add the 1st MX records To add the 2nd MX records To add the CNAME record A video to recap Step-...
Updated 8/13/2026
Step-by-step guide to set up Mailgun
Mailgun Step-by-step guide: 1. Sign up for Mailgun here: https://signup.mailgun.com/new/signup 2. Check your email inbox to verify the email address 3. Click Sending > Add New Domain 4. If your domain...
Updated 8/13/2026
Mailgun - Overview
Mailgun is the email delivery service that powers bulk sending in RYB Platform. In this article, you’ll learn what Mailgun is, how pricing works, which domains or subdomains to use, and the pros and c...
Updated 8/13/2026
What is LC Email?
LC Email is an "Email Service Provider", or the "engine" that powers email. It helps agencies avoid the hassle of signing up for Mailgun or another 3rd party email service provider external to the sys...
Updated 8/13/2026
Why Are My Emails Going To Spam?
The article addresses common reasons why emails sent through RYB Platform might end up in spam folders. It highlights factors such as poor sender reputation, lack of proper authentication (like SPF an...
Updated 8/13/2026
Workflow Action based on Email Event Clicked/Opened
How To Add an Email Event Trigger (Clicked/Opened) to a Workflow: Step 1: Select the initial trigger within your workflow and search email Step 2: Select Email Events from the dropdown Step 3: Click A...
Updated 8/13/2026
An Introduction To Email Deliverability
This article provides a comprehensive overview of what email deliverability means and its significance for RYB Platform agencies, marketers and businesses. It explains the factors that affect whether ...
Updated 8/13/2026
How to Create, Edit, and Launch a Funnel in RuleYourBusiness
Learn how to build, customize, and publish a funnel in RYB — from choosing a template to connecting your domain.
Updated 8/13/2026
List of all outgoing system generated emails
List of all outgoing system emails Sub-Account/ Location Level New Appointment Request How to disable "New Appointment Requests" for assigned users within Group Calendars How to disable "New Appointme...
Updated 8/13/2026
Email Services Configuration - Reply & Forward Settings
TABLE OF CONTENTS What are Reply & Forwarding Addresses? Where to Find Reply & Forward Settings Forwarding Address Reply Address BCC Emails Forward to Assigned User Enable Reply Tracking - Other SMTP ...
Updated 8/13/2026
Sending Priority - From Name & Address
Note: Now that Workflows are live in all accounts, you can do everything that Triggers and Campaigns do (and more!), all in one builder! Click to learn more about Workflows . Covered in this article: ...
Updated 8/13/2026
Moving Numbers across Sub-Accounts (Same Agency)
This guide shows how to move phone numbers between sub‑accounts inside a single Agency using the built‑in Move Numbers tool in Settings → Phone Integration. It covers LC Phone → LC Phone and Twilio → ...
Updated 8/13/2026
Moving US numbers from Twilio to LeadConnector(LC)
OVERVIEW This article provides a step-by-step guide to help agencies or clients move their US local and toll-free Twilio phone numbers into an LC Phone sub-account (within RYB Platform), ensuring seam...
Updated 8/13/2026
Moving Phone Numbers across accounts (US and International)
This guide explains how to move numbers from LC Phone to Twilio, from Twilio to LC, and from LC to LC when the agencies are different. It uses a simple two-step process handled through RYB Platform Su...
Updated 8/13/2026
Create Audio File For Voicemail (and Drops)
You can create a custom recording to use as your voicemail or in a voicemail drop, but it needs to be the right format and quality so it is compatible with all carriers. TABLE OF CONTENTS What is a Cu...
Updated 8/13/2026
Voicemail For Company And For Users
This article provides a guide to setting up and managing voicemail in RYB Platform. Whether you need to configure voicemail for your company or for individual users, this resource covers all the essen...
Updated 8/13/2026
Understanding A2P Campaign Rejection Reasons & Required Fixes
Overview When an A2P 10DLC campaign is rejected, it's important to understand exactly what went wrong , and what needs to change before you resubmit. We've made this process clearer with a new "View r...
Updated 8/13/2026
Error: Not a Valid SMS-Capable “From” Number
Seeing ‘The From phone number is not a valid SMS-capable phone number’ ? This guide explains why it happens and how to fix it, capabilities, ownership, A2P (US), and formatting. TABLE OF CONTENTS What...
Updated 8/13/2026