Knowledge Base
Can I Show Multiple Calendars Without Using a Calendar Group?
How to display more than one calendar on a page Video Overview: Using Calendar Links: 1. Open each calendar link in a new tab by clicking the link icons for each calendar 2. Copy the calendar ID from ...
Updated 8/13/2026
Disable Contact Timezone - How to Remove Ability to Adjust Timezones When Scheduling
TABLE OF CONTENTS What is the Contact Timezone? How to Disable Contact Timezone? How to Set Your Business' Timezone (Sub-Account) What Contacts Will See When Scheduling What is the Contact Timezone? W...
Updated 8/13/2026
Why Appointment Time Slots Are Missing on Your Calendar
If appointment time slots are missing, unavailable, or appearing unexpectedly on your calendar, several configuration factors may be responsible. This guide explains the most common causes—including u...
Updated 8/13/2026
How to Re-Integrate Google Calendar for a User
This article guides you through re-integrating your Google Calendar with RYB Platform to resolve sync issues and restore calendar functionality . IMPORTANT : You cannot use the "login as" feature sinc...
Updated 8/13/2026
Google Calendar Writer Access Error
This tutorial will show you to connect your Google calendar to your RYB Platform calendar if you are receiving the following error: You need to have writer access to sync appointments to the selected ...
Updated 8/13/2026
Hide Third-Party Calendar Details
We’ve added a Private Mode for synced events , allowing users to keep their third-party calendar details confidential . When this setting is enabled, only the user who connected the calendar will be a...
Updated 8/13/2026
Guide To iCloud Calendar Integration
Integrating your iCloud account and calendars with RYB Platform allows seamless two-way syncing of events, availability, and appointment scheduling. Follow this guide to connect your iCloud account an...
Updated 8/13/2026
Calendar Integration Disconnection Notifications
Overview Stay informed when your calendar or video conferencing integrations disconnect. You would be notified via Email , SMS , and Push notifications (Web & Mobile) so you can take quick action and ...
Updated 8/13/2026
How to Manage Appointments with Appointment List View
Appointment List View in RYB Platform provides a powerful way to manage appointments using a list-based workspace instead of a traditional calendar layout. It allows teams to filter, sort, customize, ...
Updated 8/13/2026
How to Create & Manage Appointment Notes & Sync them Across Records
Capture key context once and have it follow you wherever you work. In RYB Platform, appointment notes automatically appear on the related Contact, Opportunity, and Conversation records so everyone see...
Updated 8/13/2026
Manually Booking Calendar Appointments
Need to S chedule Calendar Appointments for someone else- leads, clients, or team members? Here’s how to manually book appointments across RYB Platform. TABLE OF CONTENTS Booking Appointments Manually...
Updated 8/13/2026
Calendar: Email, In-App, SMS & Whatsapp Appointment Notifications
With customizable calendar notifications, you can send In-App and tailored emails, SMS and WhatsApp messages when appointments are booked, canceled, rescheduled, or need reminders or follow-ups. Notif...
Updated 8/13/2026
Setting Up Linked Calendars & Conflict Calendars
RYB Platform lets you synchronize external calendars (Google, Office 365, Outlook.com) to keep your availability up to date and prevent double-bookings. Use Connected Calendars to authorize RYB Platfo...
Updated 8/13/2026
Neo Group View Template
Welcome to the Neo Group View Template, a contemporary solution for enhancing your group management experience. In this documentation, we will delve into the details of this new template, explaining h...
Updated 8/13/2026
How to Find Group Calendar ID in RYB Platform
This article shows you how to locate the ID for any Group Calendar in RYB Platform, a key step for integrations, automation, and API use. TABLE OF CONTENTS What is a Group Calendar ID in RYB Platform?...
Updated 8/13/2026
RYB Platform Group Calendar Overview and Setup Guide
This article explains how to use Group Calendars in RYB Platform to streamline bookings by combining multiple calendars under one link for flexible scheduling options. Note: Group calendars do not aut...
Updated 8/13/2026
Configuring Pricing & Discounts
This article explains how pricing works in Rentals , covering everything from base rates to advanced pricing rules like seasonal, day-based, and duration discounts. It also details the stacking order ...
Updated 8/13/2026
Create & Edit Listings
This article walks you through how to create and edit listings in Rentals. It covers everything from adding basic information in the quick-create modal to configuring advanced details like inventory, ...
Updated 8/13/2026
Understanding Listings & Categories
This article explains what Listings and Categories are in Rentals, how to access the Rentals module, and how they work together to organize your rental listings. TABLE OF CONTENTS What are Listings an...
Updated 8/13/2026
How to Create Services?
Services helps you create bookable services so customers can self-schedule online with confidence. Use variations to present multiple options under a single service, add-ons to increase order value, a...
Updated 8/13/2026