Knowledge Base
Google Business Profile - Chat sunset starting Jul 15, 2024
What is happening? Google is sunsetting its Google Business Profile - Chat starting from Jul 15, 2024 . We understand that this is a frustrating situation, and we are here to help you through this cha...
Updated 8/13/2026
How to Integrate Google Business Profile (GBP) With RYB Platform
Connecting your Google Business Profile (GBP) allows you to manage reviews, messages, and your online reputation directly inside the CRM. This integration ensures you never miss customer interactions ...
Updated 8/13/2026
Reputation Management - Video Testimonials
Video Testimonials lets your business collect authentic customer video reviews and publish them on your website—directly from RYB Platform. Create branded Video Collectors, send requests via Email, SM...
Updated 8/13/2026
How to Schedule and Automate Performance Reports for Online Business Listings
Listings Performance Recap Reports automatically send your clients a polished, data-rich summary of their online-listing visibility and engagement. Delivering clear proof of value every month or quart...
Updated 8/13/2026
Listings for Food & HealthCare Add-Ons
Elevate your online presence with RYB Platform’s Listings for Food & HealthCare Add‑ons. These industry‑specific upgrades unlock specialized fields, exclusive publisher distribution (like OpenTable, M...
Updated 8/13/2026
Google Business Profile (GBP) Post Scheduler in RYB Platform
Effortlessly plan, automate, and optimize Google Business Profile (GBP) content with the new RYB Platform GBP Post Scheduler. Schedule posts in advance, bulk-publish to multiple locations, and let bui...
Updated 8/13/2026
Easily Optimize Your Google Business Profile in RYB Platform
GBP Optimization lets you manage your entire Google Business Profile from one spot by enabling users to update key details, watch a live preview of how everything will look, and give your local SEO a ...
Updated 8/13/2026
Reputation Management: Competitor Analysis in RYB Platform
Gain a competitive edge with RYB Platform’s new Competitor Analysis feature in Reputation Management. Effortlessly benchmark your clients’ online reputation against up to three competitors, using real...
Updated 8/13/2026
Review widget - Powered By going to Bad request page
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Updated 8/13/2026
How to Dispute a Google Review and Check on the Dispute Status
When you flag a review as inappropriate, Google may take action against the reviewer, such as removing the review or banning the reviewer from leaving future reviews. This is usually only done if the ...
Updated 8/13/2026
How to Customize the Review Request Messages (SMS/Email)
Make it easy for customers to leave reviews with customized SMS and Email requests in RYB Platform. This article shows how to enable review requests, edit message templates, control cadence and retrie...
Updated 8/13/2026
Overview of Merge Fields & Custom Variables
This article explains merge fields and custom variables . You’ll learn about different types of merge fields, such as custom fields, custom values, custom objects, and custom links (trigger links and ...
Updated 8/13/2026
List of Merge Fields
Merge fields let you personalize messages and documents by inserting saved details automatically, such as a contact’s name, an assigned user’s email, appointment times, or invoice totals. When a messa...
Updated 8/13/2026
Client Portal Dashboard
More Tutorials from the Community https://youtu.be/XLkDEt9Wqkc https://youtu.be/62skgJ9Z2uY https://www.youtube.com/watch?v=EnuIT8Otf2Y https://youtu.be/lj0QrN505RQ The new client portal dashboard giv...
Updated 8/13/2026
How to set up the Client Portal?
The client portal is a unified platform designed to provide seamless interactions between clients and their respective sub-accounts. It offers a secure space where clients can view affiliate commissio...
Updated 8/13/2026
How can my customers use the Client Portal?
The Client Portal is a one-stop digital hub designed to offer your customers an easy, streamlined, and interactive engagement with your business. This guide will walk you through the ins and outs of h...
Updated 8/13/2026
Automate Badge Issuance in Workflows (Using “Issue Certificate” Action)
⭐️ Overview Badges are a lightweight, visual way to recognise milestones, progress, and engagement. While we’re actively working on a dedicated “Issue Badge” action, you can start issuing badges right...
Updated 8/13/2026
How to Use Badges in Certificate Builder
Celebrate achievements and motivate your learners with the new Badges feature in RYB Platform’s Certificate Builder. This article will show you how to use Badges to visually recognize achievements lik...
Updated 8/13/2026
Cloning Certificate Templates Across Locations
Overview Users can now clone certificate templates from one location to another, making it easier to replicate and reuse designs. This feature allows cloning for up to three locations at a time while ...
Updated 8/13/2026
How to Set Expiry Dates for Certificates
Admin can now set expiry for certificates issued to users How to set an expiry? Step 1: Expiry can either be set at the template level or at the issued certificates level Step 2: At the template level...
Updated 8/13/2026