Knowledge Base
Incoming SMS shows up in Conversations but isn’t forwarded to the forwarding number.
Overview RYB Platform’s mobile and web apps are built to receive inbound SMS messages directly within the Conversations tab. However, by configuring a workflow with custom triggers and notifications, ...
Updated 8/13/2026
Troubleshooting SMS Delivery
It’s frustrating when a text never arrives—whether it’s an appointment reminder, a promotion, or a two-way chat. This guide walks you through each step of our delivery pipeline, shows you where things...
Updated 8/13/2026
Regulatory Bundle and Address Creation for Sub-Accounts
Learn how to create a regulatory bundle and address for sub-accounts in RYB Platform using LC Phone. This ensures compliance with telecom regulations so you can successfully purchase phone numbers in ...
Updated 8/13/2026
Why is your account suspended
Go to Settings -> Phone number Something went wrong. Please check your Twilio account credentials and message support if this persists Failed to retrieve Phone Numbers - Please refresh the page to att...
Updated 8/13/2026
How do I migrate my agency and sub-account over to LC Phone?
Effective 19th October , the LC - Phone system will be available for all the agencies . You can skip the hassle and directly set up the system with one click. Why LC-Phone? LC - Phone eliminates the n...
Updated 8/13/2026
Geo Permissions - Voice
Overview At RYB Platform, protecting our customers from fraud while ensuring a smooth experience is our top priority. Recently, you may have noticed that calling in some countries requires additional ...
Updated 8/13/2026
Call Events Not Working for Twilio
TABLE OF CONTENTS Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts Step 2: If there are too many subaccounts inside Twilio, you can go back to RYB Platform and copy the A...
Updated 8/13/2026
Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)
TABLE OF CONTENTS Step 1: Login to your Twilio account and click on the URL to view phone numbers: Step 2: Click on a phone number to edit the configuration Step 3: Set the Routing region to ‘US1’ if ...
Updated 8/13/2026
How to use Custom CSS to hide the Twilio error banner
If you see the banner like this one shown in the screenshot below, there is a way to hide it. Follow these steps to get rid of the Twillio Error banner : First click the sub-account switcher tab locat...
Updated 8/13/2026
Number Intelligence - Spam Detection, Caller ID & SMS Validation
Number Intelligence is a bundle of best-practice phone number checks. It ensures that using the phone for calls and texts works as expected, keeps costs under control, and protects reputation. TABLE O...
Updated 8/13/2026
SaaS Mode Sub-Accounts Are Not Being Generated
If you are testing the 2-step order form tied to a SaaS Mode plan and the sale is not generating a new sub-account, the issue is likely that your sub-account is using "Test Mode" API keys from Stripe....
Updated 8/13/2026
Activate SaaS Mode, Request Payment, and Configure Phone Rebilling
With the SAAS model, Agencies can resell the platform's features and tools to their clients, eliminating the need for local software installation. Phone Rebilling is a feature that allows businesses t...
Updated 8/13/2026
Auto Refresh of Knowledge Base Trained Links
Keep your Conversation AI bot accurate without the busywork. Auto Refresh of Knowledge Base Trained Links lets RYB Platform automatically re-crawl and retrain your web URL sources on a daily, weekly, ...
Updated 8/13/2026
How to Import Existing Contacts into RuleYourBusiness
Learn how to import contacts via CSV, create custom fields, and run bulk actions in RuleYourBusiness.
Updated 8/13/2026
AI Employee - Knowledge Base Tables
Give your AI Agents instant access to tables! Table Search in RYB Platform Knowledge Base lets you upload CSV files and query them with natural-language questions, turning static rows of data into dyn...
Updated 8/13/2026
Knowledge Base - Web Crawler
The Enhanced Web Crawler gives RYB Platform Conversation AI an new power, learning from interactive websites just as easily as static pages. By automatically harvesting up to 50 % more on-page content...
Updated 8/13/2026
How to Use the RYB Platform MCP Server
This article will show you how to leverage the new RuleYourBusiness MCP (Model Context Protocol) server to empower your AI agents and copilots to access RuleYourBusiness data and tools seamlessly — al...
Updated 8/13/2026
Email Campaign Agent (Beta)
Launch polished, data‑driven broadcasts in minutes with RYB Platform’s Email Campaign Agent (Beta). This AI‑guided builder streamlines copywriting, subject‑line testing, audience targeting, and sendin...
Updated 8/13/2026
How to Set Up Agent Studio Triggers for Real-Time Starts
Agent Studio Triggers power real-time, event‑driven automation for your RYB Platform AI agents. When someone submits a form, gets tagged, or sends a chat, RYB Platform records the event and starts you...
Updated 8/13/2026
How to Use the AI Agent Studio in RYB Platform
Agent Studio is RYB Platform’s no-code/low-code platform that makes it easy to design, manage, and deploy AI-driven agents. With an intuitive drag-and-drop builder, powerful tool nodes, and flexible d...
Updated 8/13/2026