Knowledge Base
HIPAA Compliance With RYB Platform
RYB Platform offers an optional, account-wide HIPAA add-on that enables encryption of ePHI, Business-Associate Agreements (BAAs), audit logging, and MFA enforcement. The add-on costs US$297 per month ...
Updated 8/13/2026
RYB Platform Security and Compliance Overview
Covered in this Article: Introduction Our Company and Products RYB Platform Security and Risk Focus Our Security and Compliance Objectives RYB Platform Security Controls Infrastructure Security Cloud ...
Updated 8/13/2026
Internationalization For Client-Portal & Child Apps
This article explains how to change the display language in the Client Portal and Child App. With support for multiple languages on both web and mobile platforms, users can manage their experience in ...
Updated 8/13/2026
How to Submit In-App Translation Feedback
This feature lets Agency Admins flag incorrect or unclear translations directly from the RYB Platform interface, no external tickets needed. This guide explains what the feature does, who can use it, ...
Updated 8/13/2026
The Internationalization Of RYB Platform Has Begun!
The Internationalization of RYB Platform has been a much-awaited feature by the community, and we are finally making it possible. This will allow Locations/Sub accounts to choose their preferred langu...
Updated 8/13/2026
Communities - How to Manage Content
Content Management in Communities is a powerful feature that enables group admins and members to create, manage and engage with posts and channels. With diverse capabilities, from embedding videos to ...
Updated 8/13/2026
Communities - How to Manage Members Inside Groups
Efficient member management keeps your Community organized, safe, and engaging. This guide covers roles and permissions, inviting and approving members, and privacy so you can scale confidently while ...
Updated 8/13/2026
How to Setup, Customize, and Manage Your Communities
Building an engaged online community is crucial for businesses, educators, and content creators. RYB Platform’s Communities feature allows you to create a private or public space where members can int...
Updated 8/13/2026
Courses - Import from Media Storage
Adding video and audio to course lessons is faster when you can reuse media you’ve already uploaded. With Import from Media Storage, course creators can pull existing audio and video files directly in...
Updated 8/13/2026
Checkout Orchestrator
Meet the new Checkout Orchestrator for Membership Courses—a lightning-fast, self-healing checkout engine that eliminates duplicate orders, slashes wait-times, and gives you real-time insight into ever...
Updated 8/13/2026
Adding Closed Captions and Subtitles to your video courses
This article shows you how to upload and edit closed captions and subtitles in your video courses using RYB Platform's Course Builder. With support for multiple languages and an advanced subtitle edit...
Updated 8/13/2026
Eliza Agent Platform Conversations
This article covers the Conversations feature of the Eliza Agent Platform. It explains what each conversation channel is meant to do and how to utilize them. Covered in this Article: Conversations Tab...
Updated 8/13/2026
Eliza Agent Platform Settings
This article details the configurations that need to be done to get your very own Eliza Agent Platform up and running! Covered in this Article Eliza Agent Platform Settings Setting up a new location i...
Updated 8/13/2026
Eliza Agent Platform - Introduction and FAQs
The Eliza Agent Platform is a messaging platform designed to help agencies effectively manage and convert leads into customers. With its three key features - lead answering, scalable lead nurturing, a...
Updated 8/13/2026
How to Export a List of Sub-Accounts
Easily export your Sub-Accounts List from RYB Platform to a CSV for simple reporting and sharing. This article explains what’s included in the exported CSV file, how email delivery works and the steps...
Updated 8/13/2026
Setting Up Automated Email Reports for Sub-Accounts with the Report Scheduler
Report Scheduler allows Agency users to automatically send performance reports to sub-account admins and users on a daily, weekly, or monthly basis. This feature helps teams stay informed, aligned, an...
Updated 8/13/2026
Agency Rolled-up Reporting
A selection of key data from all subaccounts is rolled up into the agency account for reporting. In one place you get a clear view of performance of all subaccounts under your agency. Please Note: Thi...
Updated 8/13/2026
How to Promote and Customize Your Whitelabel Mobile App: A Comprehensive Guide
This guide will walk you through leveraging a mobile app promotion tool and a white-label mobile app customizer. This will enable agencies to efficiently promote and personalize their apps for sub-acc...
Updated 8/13/2026
Setting up a Google Developer Account for your Whitelabel Mobile App
To publish Android apps on the Google Play Store, your business must have its own Google Developer account . Here's a step-by-step guide to help you get started. ✅ What You'll Need: Official Business ...
Updated 8/13/2026
Setting up an Apple Developer Account for your Whitelabel Mobile App
To publish apps on the iOS App Store, each business must have its own Apple Developer account . Below is a step-by-step guide for creating one under an organization. ✅ What You'll Need D-U-N-S Number ...
Updated 8/13/2026