Knowledge Base
Download RYB Platform & LeadConnector Desktop App for Windows, macOS & Linux
We’re excited to introduce the RYB Platform Desktop App for macOS, Windows and Linux . It provides a faster, distraction‑free experience and native OS notifications ideal for teams that keep RYB Platf...
Updated 8/13/2026
How to Use Invoices in the Mobile App
We're thrilled to announce our latest update to Invoices on the mobile app - a brand new flow! Subaccount admins and users can now create invoices either from the dedicated Invoices section or from th...
Updated 8/13/2026
Reselling - Paywall Payment Error Handling Improvements
RYB Platform’s latest Paywall enhancements introduce smarter Stripe error handling, clearer on-screen messages, and built-in safeguards that keep subscription checkouts running smoothly—whether you’re...
Updated 8/13/2026
Cancellation for reselling subscriptions: In-app
RYB Platform’s In-App Cancellation for Reselling Subscriptions lets subaccount users review and cancel add-on product subscriptions directly from Settings → Billing → Subscriptions . The unified exper...
Updated 8/13/2026
How to Retry a Failed Payment for Any Reselling Products
If your payment for a product has failed, don't worry! You can easily retry your payment by following these simple steps. TABLE OF CONTENTS Why Payments Fail Retrying Your Payment Common Solutions for...
Updated 8/13/2026
Client Portal Branded Mobile APP -Full Setup Guide For Agency
In this article, we will discuss how you can resell Client Portal Branded Mobile APP to your clients and keep track of which all sub-accounts are using it via RYB Platform. TABLE OF CONTENTS Connect y...
Updated 8/13/2026
How to Set Up WhatsApp for a Sub-Account
TABLE OF CONTENTS Method 1: Connect a New WhatsApp Business number How to Sign Up With the New WhatsApp Business App Method 2: Connect your existing WhatsApp Business App How to Link your WhatsApp Bus...
Updated 8/13/2026
WhatsApp - Messaging Limits
Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or authentication template to a WhatsApp user) a business...
Updated 8/13/2026
WhatsApp Full Setup Guide for Agency
TABLE OF CONTENTS Pre-requisites for Auto-Reselling Connect Your Agency Stripe Account Setting Your WhatsApp Pricing Personalizing WhatsApp Pricing for Specific Clients How do I disable WhatsApp for c...
Updated 8/13/2026
Deploy Listings without Directly Charging the Client
If you wish to deploy Listings for your client but you do not wish to charge them directly, you can choose to purchase Listings on their behalf. This article outlines how to activate Listings under th...
Updated 8/13/2026
How to Resell Listings to Your Clients
This article will show you how to resell Listings services to your clients using customizable pricing! You’ll learn how to set agency-wide prices, personalize rates for sub-accounts, and manage billin...
Updated 8/13/2026
Online Listing Overview & Setup Doc
This article explains how to use the Listings feature in RYB Platform to improve your clients’ local SEO through directory listings management. Learn how to resell Listings, configure pricing, manage ...
Updated 8/13/2026
Alpine HVAC Case Study
6 years ago I sold one local business reputation management, it transformed their business from 2 trucks to 30 trucks, they've paid me $300/month for 6 years without fail and I have to do almost 0 sup...
Updated 8/13/2026
Rebilling, Reselling, and Wallets Explained
Have you ever wondered how the billing worked for RYB Platform’s additional services like LC Email, Phone, and AI? Or maybe you want to learn how to recover or make a profit off of this usage… You are...
Updated 8/13/2026
Enabling Cross-Site Tracking (3rd Party Cookies)
Safari on MacOS Launch Safari Open Safari by clicking on the Safari icon located in the dock or by searching for "Safari" using Spotlight (Cmd + Space) and selecting the application. Access Safari Pre...
Updated 8/13/2026
My CRM Data is Loading Slowly What Can I Do?
If you or your customer are facing issue with your dashboard loading slowly or it takes a while for the data to show up on a specific module, please follow the troubleshooting steps below: Step 1: Log...
Updated 8/13/2026
CRM Loading States: Troubleshooting lags and Impact of Custom CSS and JS
Significant enhancements have been implemented in the loading functionality on our platform. We have transitioned from the traditional 9-dot loader to a modern, visually compelling spinner. The new de...
Updated 8/13/2026
Guide To Bulk SMS: Send Messages People Actually Want To Receive
This guide will: Help you understand some of the rules that apply to SMS marketing (US and Canada). Maximize the impact of SMS for: Client responses Marketing ppt Ins Appointment conversions Closing s...
Updated 8/13/2026
How To Generate Leads From Local Chamber & BNI Meetups
Presenting at your local Chamber Of Commerce and BNI Meetups is an incredible way to generate leads and new customers for your agency, and we've taken all the leg work out of it for you! Step 1: Impor...
Updated 8/13/2026
How to setup HL Chat Widget as support for your clients
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Updated 8/13/2026